PSI Extends Customer Information System for the Gornergrat Bahn

Gornergrat Bahn with the lake Riffel. Source: BVZ Holding AG

Gornergrat Bahn with the lake Riffel. Source: BVZ Holding AG

Berlin, 6 June 2019 – PSI Transcom GmbH has been commissioned by the Swiss Gornergrat Bahn with the extension and connection of the customer information system PSItraffic/KIS.

Since 2012, the Matterhorn Gotthard Railway, which belongs to the BVZ Group, has been informing its passengers on the more than 144 km long rail network in trains and at around 40 stations on the basis of the PSI customer information system. In future, the Gornergrat Bahn, also part of the BVZ Group, will also use the system.

PSItraffic/KIS collects information on the operating situation at the control centre of the Gornergrat Bahn in Zermatt and processes it for passenger information and dispatching. Passengers are informed about departures, delays and disturbances via displays at the six stations and in waiting areas. Special texts as well as marketing-specific and tourist information can also be displayed. In addition, travellers receive information about their journeys via loudspeaker announcements.

As part of the system expansion, every display will be upgraded to the state of the art. A particular challenge lies in their weather suitability, as the stations are located at an altitude of over 3000 metres. In addition, the public address system will be modernised and expanded.

Due to its high modularity and flexibility, the PSI system can be easily expanded. It results in a significant improvement of customer information and enables dispatchers to take appropriate measures in the event of a fault.

The Gornergrat Bahn is the first electrically operated rack railway in Switzerland and runs from Zermatt to the Gornergrat across from the Matterhorn. It is the highest outdoor rack railway in Europe.

Based on its own software products, the PSI Group develops and integrates complete solutions for optimizing the flow of energy and materials for utilities (energy networks, energy trading, public transport) and industry (mining, metals production, automotive, mechanical engineering, logistics). PSI was founded in 1969 and employs more than 1.900 persons worldwide.